Frequently Asked Questions
Everything you need to know about your BERLOOK experience.
How long does shipping take?
Standard shipping typically takes 7-12 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original condition, unworn, unwashed, and with all tags attached. Please note that certain sale items may be final sale.
How do I find the right size?
We provide a detailed size guide on every product page. We recommend taking your measurements and comparing them to our chart. If you are between sizes, we generally suggest sizing up for the best fit.
Are your materials sustainable?
At BERLOOK, we are committed to conscious fashion. We use a variety of eco-friendly materials, including recycled nylon and organic cotton, to minimize our environmental footprint without compromising on style.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay in select regions.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 30 minutes of placement by contacting our customer support team. After this window, the order cannot be modified.