Returns & Exchanges

We want you to love your BERLOOK pieces, which is why we offer a 30-day window for returns and exchanges on all items in original, unwashed condition. Our process is designed to be seamless so you can shop with total confidence in our sustainable fashion collections.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the products are unworn and free of any marks or scents.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at the designated carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund to your original payment method or issue store credit within 5-7 business days.